Store Policy

Processing Time:
 

- 2 to 4 business days from when your order is placed.

If you require your veil ASAP, please add the "RUSH MY ORDER" listing to your cart. This will bump your              order to the front of our production line. Please keep in mind, this will not speed up shipping. Select Express          Post at checkout for 2-3 business day shipping.
 

Shipping & Delivery:
 

- Standard ground shipping via Canada Post is available within Canada, U.S.A, Australia, United Kingdom, France, and Russia.

- FREE shipping on orders over $150 excluding taxes.

- Transit times vary and are not guaranteed. 

Estimated shipping guidelines: 
Canada: 5-8 business days
U.S.A: 5-8 business days
Australia: 6-10 business days
United Kingdom: 6-10 business days
France: 6-10 business days
Russia: 6-10 business days

These are estimates only and not guaranteed. If your shipment is time sensitive, opt for express shipping or contact us at theruffledroseboutique1@gmail.com with your required date and full address information so we can help you select the best method for your needs.

 

- For any other shipping concerns, contact us at theruffledroseboutique1@gmail.com before checking out. Once the shipment has left our hands, we are unable to upgrade or change shipping service in any way, so kindly let us provide you with the best solution possible from the start.

Returns & Replacements:

- Please note that all sales are final. We do not accept returns or exchanges. 
*We encourage you to choose your veil carefully prior to placing your order. We highly recommend ordering our swatches to ensure our tulle matches your dress perfectly.

 

Our products are handmade in Canada with the utmost care. We stand behind the quality of our work and products. We want all our brides to be satisfied with their purchase, so please contact us in a timely manner if there is a problem with your order. ❤

Wrong Product or Damaged Product:

- In the unlikely event you received the wrong product, contact us immediately upon receipt and we will replace the product. Returned products must be unworn.

- For incorrectly shipped or damaged products, reach out to us via theruffledroseboutique1@gmail.com or by phone at 613-769-5948.

- Please note after 48 hours of receipt any damages to the product will fully be the responsibility of the buyer.

Payment & Pricing:

- All prices are in CAD and payments are accepted securely via Mastercard or Visa (on the site), or via any credit card via PayPal. You do not need a Paypal account to pay with PayPal. Please contact us with any concerns over payment methods.

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